From 1st May 2023, Gabba Health Hub has transitioned to a Mixed Billing practice. A small “GAP FEE” (OUT-OF POCKET COST) of $20 will apply to all new and existing patients for the following,
However, Bulk billing is still available at this practice for all appointments booked between Monday to Friday until 6pm, for current Medicare card holders. To check if you are eligible for bulk-billing after 6 PM on weekdays, on weekends, and public holidays, we kindly ask that you refer to our FEES page on website or speak with our friendly reception staff. Please remember to bring your Medicare Card with you to each appointment as well as your Pension & Health Care cards.
Some medicals and visits are not covered by Medicare, for example work-related accidents and injuries, life insurance, superannuation etc. If you have any queries, please ask reception when making the appointment. Payment is required for additional services at the time of consultation, EFTPOS facilities are available at all our practices.
Our aim is to provide patients with affordable health care. To maintain bulk-billing entitlements at this surgery patients are required to attend their appointments on time and to notify the surgery of any cancellations at least 2 hours before the appointment time. Failure to comply with these requirements, the patient will incur a Non-Attendance charge of $30 and will need to be paid before booking in next appointment. Please be advised that an appointment will not be facilitated until the payment is made.
Our practice facilitates direct billing through HICAPS to the Overseas Health insurers (such as BUPA, Medibank, Allianz, NIB), provided the overseas student or visitors have a current and valid health insurance in place. Whilst every effort is made from our end to ensure you do not incur any out-of-pocket costs, please note that there may be some costs incurred that are not covered by your health insurer that you will have to cover yourself. Overseas Students as well as Overseas visitor’s are requested to kindly have their Insurance card (Digital card/copy will not be accepted) with them at the time of consultation.
Please contact one of our friendly team members on 07 3239 2121 today to find out more about our direct billing policies.
IMPORTANT NOTE: We kindly ask that all patients bring their valid Medicare card and a debit card to process payments and Medicare rebates on the spot.
**KINDLY REFER TO OUR UPDATED FEES SCHEDULE. **
Please phone on 07 3239 2121 to book an appointment, alternatively you can also book online either through our practice website (www.gabbahealthhub.com.au) or via HotDoc or via HealthEngine. Whilst every effort will be made to accommodate your preferred time, emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen situation where the GP is not available.
Longer consultation times are available, please ask our receptionists if you require a longer appointment
For the benefit of your ongoing health care, your Doctor would like to see you for any prescriptions including your repeat prescriptions.
A referral from your Doctor will be required before seeing a Specialist to obtain the maximum Medicare Rebate, as a mandatory requirement by the Health Insurance Commi It is an offence for a Doctor to Back Date a referral, so please obtain your referral before your next specialist appointment.
We encourage all patients to make an appointment for results. Any patient with any abnormal results will be recalled to the practice to discuss results with the doctor. Generally, turnaround times for pathology or radiology results is 1-2 days, however some results may take longer. You will be contacted either by a SMS or email or receive a call from our practice nurse notifying you of the same. In case you have not heard from our practice for your results, please feel free to contact the practice so we can advise you regarding the status of your results. No results will be given over the phone due to confidentiality reasons.
Our practice is committed to preventative care. We may send you a letter or text message offering you preventative health services appropriate to your care. If you do not wish to be part of this system, please let our receptionist know.
We can arrange for an interpreter for you during a consultation with the Doctor. Should you require the services of an interpreter, please advise the receptionist when making the appointment.
Our doctors generally will not be able to take patients' calls during a consultation. However, our friendly reception staff can forward your message to the doctor who will return your call as soon as it is practicable. At times, you may experience a waiting period due to doctor tending to urgent or complex medical issues. We apologise for any inconvenience.
If the matter is urgent, please let staff know the nature of the urgency so we can deal with your call appropriately.
For EMERGENCY medical attention please phone 000
After Hours care can be arranged for those who need medical attention through our after-hours agency. For an after-hours, bulk-billed home visit, please call the Hello Home Doctor Service on 134 100.
At Gabba Health Hub, we value patient feedback and work together as a team to ensure we respond to feedback to improve our services.
If you have a problem or feedback, we would like to hear about it. Please feel free to talk to your doctor or receptionist. All suggestions or complaints in writing will receive full consideration. Send your complaints marked confidential to Practice Manager either via email info@gabbahealthhub.com.au or via mail to Gabba Health Hub, 21 O’Keefe street, Woolloongabba, QLD 4102.
As a patient of this practice, you have the right to:
As a patient of this practice, you have the responsibility to:
NO TOLERANCE FOR DISCRIMINATION
Your medical record is a confidential document. It is the policy of our practices to always maintain security of personal health information and to ensure that this information is only available to authorised members of staff. Please click on the link www.privacy.gov.au to view detailed Privacy Policy of Gabba Health Hub.
To access further information on the privacy guidelines, visit www.privacy.gov.au
